Who are we ?
Outside-In is a international entity focused
on delivering solutions to our customers to exploit their untapped software
intellectual assets (IP) to create new revenue and decrease costs across
the organization. Our solutions help in leveraging untapped
intellectual capital to realize significant cost savings, identify new
revenue streams, decrease operations costs to our customers’ customers and
as a result benefit our customers in greater market penetration.
What do we do ?
We apply solutions and methodologies
in a manner unprecedented in its application to leverage a unique usage
gap to address the black-box situation in customer support
organizations. By extending the concepts of ‘knowledge centered support’ to
deploy a centralized, self-service backbone which fulfills the insatiable
demand for knowledge, we empower your customer-facing staff to meet the
demands of customers from a highly advantageous vantage point. Harnessing
powerful search and visualization technologies to breakdown the
complexities of software in a manner consumable by the average support
person, we make problem deduction, analysis and resolution as easy as
browsing the web.
Why us ?
Our compelling and distinctive application of well
researched technologies has delivered instantaneous results to our
customers, unmatched by our competition. Stunning results which have
resulted in near zero latency for ‘mean time to resolve’ and instant
knowledge absorption by support staff has not been matched. Our passion and
commitment to serve our customers has earned us accolades.
How do we do it ?
We harness public domain/open source tools to deliver
knowledge in easy-to-assimilate, bite-size chunks which are instantly
available at the user’s finger (mouse?) tips, within familiar surroundings.
We employ search, visualization and other cognitive technologies to
illustrate software-flow in visually appealing, easy-to-navigate manner.
The well used ‘click-and-follow through’
mechanism unleashes information hidden in the nooks and corners of your
intellectual inventory to near-instantly reveal software internal
operations.
Who are our customers ?
As a validation of our core value
proposition, we have earned the trust of key customers in the Ottawa area.
These include established businesses with well staffed
technical support centers (Due confidentiality agreements we can
disclose these customers on request and provide references).
How do customers benefit ?
Customers
have applied our solutions to reduce operations costs in their technical
support organizations, build tiered applications to deploy problem
prevention solutions, decrease TCO for their customers, better serve the
channel – increase collaboration and prevent problem escalation. Resulting
in overall improved customer satisfaction, boosted support staff
confidence, homogenous levels of knowledge, higher morale and accompanying
productivity gains.
Your customer support organization is a value-added peer able to move
lock-in-step with your customers’ needs.
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