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Who
we are
We
are supportability practitioners striving to
enable service organizations deliver superior
quality of service to their customers. Our
clients get the best-in-class solutions to
problem solving, incident management and quality
of service. We research the most appropriate
tools & techniques, methodology and strategy
to empower any part of the business engaged in
service delivery. We use well established, tried
and tested, tools and techniques to solve
the most complex of problems. Our uniqueness
lies in the application of the same to deliver
stunning results.
Our solutions have resulted in decreasing
downtime, exposing unknown bottlenecks and
overall superior rate of customer satisfaction.
Our
mission statement
To
enable, empower and enfranchise service
delivery.
What
is the need ?
As
reported by CNN,
in a survey done by Consumer Reports, it was
estimated that one third of about 8 million
service calls never resulted in the help the
customer was looking for. As companies look to
cut costs, quality has become one of the
victims. Businesses are always on the path
continuous improvement. We recognise this need
and seek to address the problem without
sacrificing the customer experience, without the
frustration of the support agent, without having
to cut corners....... We see ourselves as
enablers, enfranchisers, without the associated
significant costs. In short, we "bring the
mountain to the operations agent" to deliver a
superior level of service.
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